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Seminar components

Every section and primitive renders from the same source buyers receive.

Foundations

Tokens

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Practice the real thing

Instrument Sans leads. Karla carries the lesson. Spline Sans Mono keeps the route exact.

site-header

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Fieldnote

hero

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Live cohort

Practice the real thing

Build one service case through six studios, five critiques, and a final review you can show.

Join the studio Browse courses

Cancel before the first studio for a full refund.

Hands arranging a blank service journey with wooden tokens on a sage studio table

Service systems in practice

Week 3 of 6

On track
  • 02Reviewed

    studio step

    Trace the handoff

    Seven-step actor map

    • 03In studio

      evidence check

      Is the failure evidenced?

      Five-step recovery trace

      • critique ready

        • CRThursday 18:00

          mentor handoff

          Mara reviews the trace

          Named next move

      • revise evidence

        • REReturn

          studio step

          Repair the evidence

          Trace ready to retest

          Loop to evidence check: retest after the missing evidence is repaired

Next handoff

Submit a five-step recovery trace by Thursday, 18:00 UTC.

learning-trail

src/components/learning-trail.tsx

Your route

Make progress visible

Every studio ends with an artifact, a critique, and one named next move.

One decision shown

  • 02Reviewed

    studio step

    Trace the handoff

    Seven-step actor map

    • 03In studio

      evidence check

      Is the failure evidenced?

      Five-step recovery trace

      • critique ready

        • CRThursday 18:00

          mentor handoff

          Mara reviews the trace

          Named next move

      • revise evidence

        • REReturn

          studio step

          Repair the evidence

          Trace ready to retest

          Loop to evidence check: retest after the missing evidence is repaired

Read the route as text

  1. Trace the handoff

    studio step · after frame

    Seven-step actor map

  2. Is the failure evidenced?

    evidence check · after Trace the handoff

    Five-step recovery trace

  3. Mara reviews the trace

    mentor handoff · after Is the failure evidenced? via critique ready

    Named next move

  4. Repair the evidence

    studio step · after Is the failure evidenced? via revise evidence

    Trace ready to retest

course-shelf

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Three studios

Choose the work

Each course starts with your case and ends with a review you can reuse.

Blank service map connected with green thread and wooden tokensIntermediate

Service systems in practice

Turn one live service problem into a reviewed case.

6 weeks

Blank research cards and an audio recorder on a sage worktableFoundation

Research that changes decisions

Plan, run, and synthesize a study with a real team.

4 weeks

Empty facilitation circle with blank boards and a speaking tokenAdvanced

Facilitation under pressure

Lead one tense decision without losing the room.

3 weeks

cohort-band

src/components/cohort-band.tsx

October cohort

Know the commitment

Starts
7 October
Studios
Tue + Thu
Cohort
24 learners
Refund
Before studio 1

mentor-notes

src/components/mentor-notes.tsx

Critique

Feedback stays attached

Mentors respond to the artifact, name the gap, and leave one next move.

“Name the person who owns recovery step four. The map becomes useful when the handoff is explicit.”
Mara BellService designerRecovery trace 03
“Keep the failed call in the sequence. It explains why the customer repeats their story.”
Noah OkoroResearch leadActor map 02

course-index

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Course library

Choose your studio

Start with a real case, then leave with reviewed work and a clear next practice.

Blank service map connected with green thread and wooden tokens
Intermediate6 weeks

Service systems in practice

Turn one live service problem into a reviewed case.

Artifact-ledView course
Blank research cards and an audio recorder on a sage worktable
Foundation4 weeks

Research that changes decisions

Run one study and make its decision path visible.

Artifact-ledView course
Empty facilitation circle with blank boards and a speaking token
Advanced3 weeks

Facilitation under pressure

Lead a contested decision and document the agreement.

Artifact-ledView course
Folded working paper with a token-based service route
Foundation3 weeks

Writing useful service standards

Turn policy language into instructions teams can test.

Artifact-ledView course

Need a team format? Every studio can run privately for 8–16 people with the same critique rhythm.

course-overview

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Six-week studio

Intermediate

Service systems in practice

Map one live service, test its weakest handoff, and present a case your team can act on.

Reserve a seat Open sample lesson

$480 once. Cancel before the first studio for a full refund.

lesson-shell

src/components/lesson-shell.tsx

Studio lesson

In progress

Test the failure

Follow one failed handoff, then write the recovery path a team can rehearse.

Hands building a service journey with blank paper and wooden tokens
Video lesson42 min

Mara traces a missed library return from the first call to the final apology.

Exercise

Build the recovery trace

Critique opens Thursday at 18:00 UTC.

1 of 3 steps saved

mentor-roster

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Working critics

Meet your critics

Each mentor reviews a different kind of decision and leaves one concrete next move.

Blank service-recovery map, ruler, wooden tokens and orange marker
MBArtifact critique

Mara Bell

Service recovery

Finds the owner missing from the handoff.

Thu 18:00 UTC

Replies within 48 hours

Audio recorder and three groups of blank research cards
NOStudy review

Noah Okoro

Applied research

Tests whether evidence changes a decision.

Wed 16:00 UTC

Replies within 48 hours

Blank facilitation cards arranged around a wooden speaking piece
JPSession replay

June Park

Group facilitation

Names the moment agreement became unclear.

Fri 15:00 UTC

Replies within 48 hours

cta

src/components/cta.tsx

October studio

Bring one real problem

Start with a live service case and leave with a reviewed story your team can use.

Reserve a seat
  • $480 once
  • Two live studios weekly
  • Full refund before studio 1

site-footer

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Fieldnote

Cohort studios for people who learn by making, showing, and revising real work.

Frontend scope

Connect your own auth, course data, payments, and video host.

© 2026 Fieldnote Studio

Instrument Sans · Karla · Spline Sans Mono

Primitives

buttons

badges

IntermediateReviewedCritique Thu

brand and mode

Section label

Make progress visible

Every section says what the learner gets and how the work proves it.