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Studio lesson

In progress

Test the failure

Follow one failed handoff, then write the recovery path a team can rehearse.

Hands building a service journey with blank paper and wooden tokens
Video lesson42 min

Mara traces a missed library return from the first call to the final apology.

Exercise

Build the recovery trace

Critique opens Thursday at 18:00 UTC.

1 of 3 steps saved

Your route

Make progress visible

Every studio ends with an artifact, a critique, and one named next move.

One decision shown

  • 02Reviewed

    studio step

    Trace the handoff

    Seven-step actor map

    • 03In studio

      evidence check

      Is the failure evidenced?

      Five-step recovery trace

      • critique ready

        • CRThursday 18:00

          mentor handoff

          Mara reviews the trace

          Named next move

      • revise evidence

        • REReturn

          studio step

          Repair the evidence

          Trace ready to retest

          Loop to evidence check: retest after the missing evidence is repaired

Read the route as text

  1. Trace the handoff

    studio step · after frame

    Seven-step actor map

  2. Is the failure evidenced?

    evidence check · after Trace the handoff

    Five-step recovery trace

  3. Mara reviews the trace

    mentor handoff · after Is the failure evidenced? via critique ready

    Named next move

  4. Repair the evidence

    studio step · after Is the failure evidenced? via revise evidence

    Trace ready to retest