MBArtifact critique
Mara Bell
Service recovery
Finds the owner missing from the handoff.
Thu 18:00 UTC
Replies within 48 hours
Working critics
Meet your critics
Each mentor reviews a different kind of decision and leaves one concrete next move.
NOStudy review
Noah Okoro
Applied research
Tests whether evidence changes a decision.
Wed 16:00 UTC
Replies within 48 hours
JPSession replay
June Park
Group facilitation
Names the moment agreement became unclear.
Fri 15:00 UTC
Replies within 48 hours
Critique
Feedback stays attached
Mentors respond to the artifact, name the gap, and leave one next move.
“Name the person who owns recovery step four. The map becomes useful when the handoff is explicit.”
“Keep the failed call in the sequence. It explains why the customer repeats their story.”
October studio
Bring one real problem
Start with a live service case and leave with a reviewed story your team can use.
- $480 once
- Two live studios weekly
- Full refund before studio 1