02Reviewed
studio step
Trace the handoff
Seven-step actor map
Learner studio
Continue your work
Priya Nair · October cohort · Tuesday + Thursday
Course progress
Service systems in practice
Week 3 of 6
03
Current lesson
Milestones
2 of 5 reviewed
Lesson 03 holds the current artifact and its critique handoff.
- 03In studio
evidence check
Is the failure evidenced?
Five-step recovery trace
critique ready
- CRThursday at 18:00 UTC
mentor handoff
Mara Bell reviews the trace
Named next move
revise evidence
- REReturn
studio step
Repair the evidence
Trace ready to retest
Loop to evidence check: retest after the missing evidence is repaired
Next action
Finish version 2
Complete the customer response, then submit five-step recovery trace by Thursday, 22 Oct at 18:00 UTC.
Submission queue
Five-step recovery trace
Due Thursday, 22 Oct at 18:00 UTC
Draft
Private draft version 2
priya-nair_library-return-recovery-trace_revised-owner-and-response_v2.pdf
2.8 MB · PDF · local preview
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Submission check
Critique thread
Version 1 feedback
2 messages
Mara Bell
Mentor · submitted v1
Name who owns recovery step four. The handoff becomes testable when one person holds the next move.
Leila Santos
Peer · submitted v1
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Keep the failed call in the sequence. It shows why the customer repeats the same story.
This reply stays until this preview reloads. Connect delivery and persistence in your backend.
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