Resident
The heating stopped overnight. I have an eight-month-old baby in the flat.
Agent operations
Preview the resident reply before anything leaves the workspace
Draft an operator instruction and inspect the local response before any message or booking exists.
Resident reply workspace
RUN-4382 · No heating, infant in flat
Switchyard
I marked this as urgent heating loss and found the cold-weather response rule. I need a duty manager to confirm the temporary-heater spend.
- Resident message, line 2
- Safety policy §4.2
Operator
Prepare the heater option and the earliest engineer window. Keep the booking unconfirmed.
Switchyard
Preview ready: temporary heater delivery today, engineer window 13:00–15:00, estimated spend £640. No booking has been created.
- Vendor fixture V-018
- Estimate preview E-992